Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (but .NET based) framework to customize it to meet many different demands.
Some new features in MS CRM 5.0:
http://demiliani.com/blog/archive/2008/11/11/6526.aspx
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